Kbc-networks MPEG4 Encoder Manuel d'utilisateur télécharger pdf (Page 28)

Encoder User Manual

Manual-MPEG4_ENCA-Rev1206

4.8 Contact KBC Technical Assistance

Below is the contact information for KBC:

Technical Support Availability

This manual is comprehensive to the extent that it will answer many of your

technical questions. Technical assistance is available should you require additional

assistance. KBC offers technical support over the phone or by way of e-mail to all

KBC integrators, dealers and end users of the encoder product.

Our technical support hotline is available during regular business hours, Monday

through Friday with the exception of public holidays. KBC will follow up on all

electronic inquiries before the end of the following business day.

NORTH AMERICA

888-366-4276: Monday – Friday 10am-8pm Eastern (7am-5pm Pacific)

techsupport@kbcnetworks.com: 24hr availability, response time varies

HAWAII & ALASKA / GUAM, PR & OTHER US TERRITORIES

949-297-4930: Monday – Friday 7am-5pm Pacific Time

techsupport@kbcnetworks.com: 24hr availability, response time varies

Note: the toll free 888# does not work from Alaska

CENTRAL / SOUTH AMERICA

latamtechsupp[email protected]: 24hr availability, response time varies

ASIA

apactechsupport@kbcnetworks.com: 24hr availability, response time varies

SOUTH PACIFIC / PACIFIC ISLANDS

apactechsupport@kbcnetworks.com: 24hr availability, response time varies

EUROPE

+44(0)1622 618787: Monday – Friday 9am-5pm UK time

emeatechsupport@kbcnetworks.com: 24hr availability, response time varies

AFRICA & MIDDLE EAST

emeatechsupport@kbcnetworks.com: 24hr availability, response time varies

Technical Support is offered in English, however, KBC Networks has worldwide

representatives who can provide technical support in many local languages.

Note: technical assistance is available after having read through this manual.

Comprehension of terms and topics will assist in trouble-shoot procedures.

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Kbc-networks MPEG4 Encoder Manuel d'utilisateur Page 28